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Delivery & Shipping

Emptying of domestic and commercial septic tanks, interceptors, cess pools and grease traps will usually take place within two working days. There is no delivery charge as no actual product is being delivered. Transport charges for disposal of waste are included in the price.

FREE shipping is provided for all orders delivered to UK addresses.  Delivery to EU addresses is £15.00 + VAT.  We aim to ship all orders within 2 business days, often sooner.

The choice for how you would like your purchase(s) despatched and the total cost can be viewed on the first page of the checkout process (click in the appropriate circle). For further information or to talk to one of our staff, please call the office on 0800 0433 711.

Order Status

There are three stages to the processing of your order. You will be informed via email of the progress of your order as follows:

  • Pending: We have received your order safely.
  • Processing: Payment has been confirmed and your order is being prepared for despatch.
  • Shipped: Your order has been despatched from our depot via your chosen delivery method. Please allow three working days from receipt of this notification before contacting us regarding non-delivery.

Contact Us

Bates Environmental Ltd

58-64 Station Street
PE11 4UJ

Tel: 0800 043-37-11
Fax: 01775 822-983

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